{"id":3245,"date":"2023-11-16T10:32:10","date_gmt":"2023-11-16T15:32:10","guid":{"rendered":"https:\/\/nsisolution.com\/?post_type=resultat&p=3245"},"modified":"2023-12-05T16:38:06","modified_gmt":"2023-12-05T21:38:06","slug":"the-impact-of-zoho-one-new-private-healht-clinic","status":"publish","type":"resultat","link":"https:\/\/nsisolution.com\/en\/case-studies\/the-impact-of-zoho-one-new-private-healht-clinic\/","title":{"rendered":"Successful Takeoff: The Impact of Zoho One in a New Private Health Clinic"},"content":{"rendered":"\n
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Quatuor MD<\/a> was founded to offer exceptional care with unparalleled health support. The company’s philosophy is to strive for the highest standards of healthcare and to transform the health experience of its members.<\/p>\n\n\n\n

The clinic opened its doors on July 4, 2023. The team, made up of around twenty healthcare professionals, was looking for a centralized solution to support the enrolment and billing processes for their personalized services. The most important challenge was to implement a solid, flexible foundation for different types of customer relationships: corporate, family and individual. The ultimate goal was to ensure an exceptional customer experience from day 1 of the clinic.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Solutions<\/h2>\n\n\n\n

Implementation of several applications from the Zoho One suite<\/strong> to centralize the clinic’s business activities<\/p>\n\n\n\n

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Implementation of Zoho CRM<\/strong> to facilitate customer management<\/p>\n\n\n\n

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Implementation of Zoho Books<\/strong> to simplify billing of personalized services<\/p>\n\n\n\n

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Implementation of Zoho Forms<\/strong> to support membership processes and satisfaction surveys<\/p>\n<\/div>\n\n\n\n

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Gains<\/h2>\n\n\n\n

The Zoho One solution has enabled the clinic to make informed decisions<\/strong> by highlighting sales results and customer experiences. It has also reduced, and even eliminated, the various sources of error<\/strong> along the customer relationship pathway: annual appointment booking, satisfaction survey and billing follow-up for all types of customers and service providers.\u00a0 The clinic now has a solid foundation on which to explode its operations and reach a wide audience.<\/p>\n\n\n\n

Satisfaction and achievement of objectives<\/h3>\n\n\n\n
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Satisfaction with interventions<\/h3>\n\n\n\n
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Testimonial<\/h2>\n\n\n\n
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“We would like to underline the exceptional work and support we received throughout the Zoho integration process, particularly the services of Isra\u00ebl Papillon, who was present and available during the entire implementation of Zoho Books, and Julie Charron-Latour, who took on the major challenges of Zoho CRM with us.  Both have done an exceptional job.  They are competent, efficient, dedicated and patient employees.  We’re now ready to take on major challenges and meet the needs of all our customers, and we know we can count on them as Quatuor MD continues to grow.  It’s a pleasure to work with a team that cares about its customers.”<\/p>\n\n\n\n

Andr\u00e9e April
<\/strong>General Manager – Vice-President of Operations, Quatuor MD<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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OTHER CASE STUDIES THAT MIGHT INTEREST YOU<\/h2>\n\n\n