{"id":3820,"date":"2024-08-29T09:42:04","date_gmt":"2024-08-29T13:42:04","guid":{"rendered":"https:\/\/nsisolution.com\/?post_type=resultat&#038;p=3820"},"modified":"2024-10-29T16:03:52","modified_gmt":"2024-10-29T20:03:52","slug":"online-chat-powered-by-artificial-intelligence","status":"publish","type":"resultat","link":"https:\/\/nsisolution.com\/en\/case-studies\/online-chat-powered-by-artificial-intelligence\/","title":{"rendered":"Online Chat Powered by Artificial Intelligence"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">context<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Working across the 17 regions of Quebec, <a href=\"https:\/\/www.evol.ca\/en\/\">Evol<\/a> is an organization dedicated to supporting businesses characterized by diverse and inclusive ownership, creating positive impacts in line with the United Nations Sustainable Development Goals (SDGs). By offering financing solutions backed by personalized assistance and tailored complementary services, Evol provides entrepreneurs with the means to build sustainable, thriving businesses.<\/p>\n\n\n\n<p>Evol wanted to implement a chat system on its website to answer questions and direct visitors to the right web pages. This added to the workload of employees, who now had to monitor a chat management platform at all times.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group block-solutions has-gray-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Solutions<\/h2>\n\n\n\n<p>Analysis of Evol requirements and business rules<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Creation of an organization-specific <strong>knowledge base<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Creation of <strong>customized robots<\/strong> to automatically answer questions from site visitors<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Integration of <strong>AI-powered robots<\/strong> with <strong>SalesIQ<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns block-gains-temoignages is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Gains<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complete and continuous online chat coverage (24\/7 availability)<\/li>\n\n\n\n<li>Reduced mental workload for employees<\/li>\n\n\n\n<li><strong>Saves 90% of time spent<\/strong> responding to online chat<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Satisfaction and achievement of objectives<\/h3>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2022\/11\/ico-star.svg\" alt=\"\" class=\"wp-image-1389\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2022\/11\/ico-star.svg\" alt=\"\" class=\"wp-image-1389\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2022\/11\/ico-star.svg\" alt=\"\" class=\"wp-image-1389\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2022\/11\/ico-star.svg\" alt=\"\" class=\"wp-image-1389\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2022\/11\/ico-star.svg\" alt=\"\" class=\"wp-image-1389\"\/><\/figure>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Satisfaction with interventions<\/h3>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2022\/11\/ico-star.svg\" alt=\"\" class=\"wp-image-1389\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2022\/11\/ico-star.svg\" alt=\"\" class=\"wp-image-1389\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2022\/11\/ico-star.svg\" alt=\"\" class=\"wp-image-1389\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2022\/11\/ico-star.svg\" alt=\"\" class=\"wp-image-1389\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2022\/11\/ico-star.svg\" alt=\"\" class=\"wp-image-1389\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Testimonial<\/h2>\n\n\n\n<div class=\"wp-block-cb-carousel cb-single-slide\" data-slick=\"{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1,&quot;speed&quot;:1000,&quot;arrows&quot;:true,&quot;dots&quot;:false,&quot;autoplay&quot;:true,&quot;autoplaySpeed&quot;:5000,&quot;infinite&quot;:true,&quot;responsive&quot;:[{&quot;breakpoint&quot;:769,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\">\n<div class=\"wp-block-cb-slide\">\n<p>&#8220;The answers provided by the robot range from \u2018good\u2019 to \u2018excellent\u2019. The robot allows us to reduce the workload on our employees, while maintaining high quality and accurate tracking of message origin.&#8221;<br><strong>V\u00e9ronique St-Amand<\/strong><br><em>Analyst, Business Intelligence and Digital Experience<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group block-items-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-left\">OTHER CASE STUDIES THAT MIGHT INTEREST YOU<\/h2>\n\n\n    <ul class=\"is-layout-flow is-flex-container columns-2 wp-block-post-template\">\n                                <li class=\"wp-block-post post-2140 resultat type-resultat status-publish has-post-thumbnail hentry resultat_envergure-101-employees-and-more resultat_industrie-manufacturing\">\n                                    <figure class=\"wp-block-post-featured-image\">\n                        <img decoding=\"async\" width=\"1024\" height=\"439\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2022\/12\/Centre-distribution-2017-web-1024x439.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/>                    <\/figure>\n                                <div class=\"is-acf-field client-logo wp-block-mfb-meta-field-block\">\n                                                                <div class=\"value\">\n                            <img decoding=\"async\" width=\"540\" height=\"286\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2022\/12\/logo-AmericanBiltrite.png\" class=\"attachment-medium size-medium\" alt=\"\" \/>                        <\/div>\n                                    <\/div>\n                <h2 class=\"wp-block-post-title\"><a href=\"https:\/\/nsisolution.com\/en\/case-studies\/technological-feasibility-for-the-production-schedule\/\">Technological Feasibility for the Production Schedule<\/a><\/h2>\n                <div class=\"is-acf-field client wp-block-mfb-meta-field-block\">\n                    <div class=\"value\">American Biltrite<\/div>\n                <\/div>\n                <div class=\"is-acf-field specialites wp-block-mfb-meta-field-block\">\n                    <div class=\"value\">\n                                                    <ul>\n                                                                    <li><a href=\"https:\/\/nsisolution.com\/en\/center-of-expertise\/continuous-improvement\/\">Continuous Improvement<\/a><\/li>\n                                                                    <li><a href=\"https:\/\/nsisolution.com\/en\/center-of-expertise\/artificial-intelligence\/\">Artificial Intelligence<\/a><\/li>\n                                                            <\/ul>\n                                            <\/div>\n                <\/div>\n                <a class=\"wp-block-read-more\" href=\"https:\/\/nsisolution.com\/en\/case-studies\/technological-feasibility-for-the-production-schedule\/\" target=\"_self\">View case study<\/a>\n            <\/li>\n                                <li class=\"wp-block-post post-3565 resultat type-resultat status-publish has-post-thumbnail hentry resultat_envergure-0-50-employess resultat_industrie-npo\">\n                                    <figure class=\"wp-block-post-featured-image\">\n                        <img decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2024\/05\/ICANN-background-1024x512.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" \/>                    <\/figure>\n                                <div class=\"is-acf-field client-logo wp-block-mfb-meta-field-block\">\n                                                                <div class=\"value\">\n                            <img decoding=\"async\" width=\"900\" height=\"560\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2024\/06\/ICANN.png\" class=\"attachment-medium size-medium\" alt=\"\" \/>                        <\/div>\n                                    <\/div>\n                <h2 class=\"wp-block-post-title\"><a href=\"https:\/\/nsisolution.com\/en\/case-studies\/implantation-des-applications-zoho-dans-une-obnl\/\">Zoho One Digital Transformation to Support Travelers<\/a><\/h2>\n                <div class=\"is-acf-field client wp-block-mfb-meta-field-block\">\n                    <div class=\"value\">ICANN<\/div>\n                <\/div>\n                <div class=\"is-acf-field specialites wp-block-mfb-meta-field-block\">\n                    <div class=\"value\">\n                                                    <ul>\n                                                                    <li><a href=\"https:\/\/nsisolution.com\/en\/center-of-expertise\/continuous-improvement\/\">Continuous Improvement<\/a><\/li>\n                                                                    <li><a href=\"https:\/\/nsisolution.com\/en\/center-of-expertise\/sales\/\">Sales<\/a><\/li>\n                                                            <\/ul>\n                                            <\/div>\n                <\/div>\n                <a class=\"wp-block-read-more\" href=\"https:\/\/nsisolution.com\/en\/case-studies\/implantation-des-applications-zoho-dans-une-obnl\/\" target=\"_self\">View case study<\/a>\n            <\/li>\n            <\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group block-cta reveal\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"2000\" height=\"1333\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2024\/04\/NSI-Solution-26-1.jpg\" alt=\"\" class=\"wp-image-3487\" style=\"height:520px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Discover the Zoho Apps<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/nsisolution.com\/en\/request-a-zoho-demo\/\">Get a Free Demo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"2000\" height=\"1333\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2024\/04\/NSI-Solution-04-1.jpg\" alt=\"\" class=\"wp-image-3492\" style=\"height:520px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Try Zoho One for Free<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/store.zoho.com\/ResellerCustomerSignUp.do?id=a0b0e08f5cd671123c8168f4552ba59f&amp;locale=en\" target=\"_blank\" rel=\"noreferrer noopener\">Open an Account<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>context Working across the 17 regions of Quebec, Evol is an organization dedicated to supporting businesses characterized by diverse and inclusive ownership, creating positive impacts in line with the United Nations Sustainable Development Goals (SDGs). By offering financing solutions backed by personalized assistance and tailored complementary services, Evol provides entrepreneurs with the means to build [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":3818,"template":"","resultat_envergure":[62],"resultat_industrie":[51,61],"class_list":["post-3820","resultat","type-resultat","status-publish","has-post-thumbnail","hentry","resultat_envergure-51-100-employees","resultat_industrie-npo","resultat_industrie-public-sector"],"acf":{"client":{"simple_value_formatted":"Evol","value_formatted":"Evol","value":"Evol","field":{"ID":1180,"key":"field_636aba1477b88","label":"Nom du client","name":"client","aria-label":"","prefix":"acf","type":"text","value":null,"menu_order":0,"instructions":"","required":1,"id":"","class":"","conditional_logic":0,"parent":1179,"wrapper":{"width":"","class":"","id":""},"wpml_cf_preferences":"1","default_value":"","maxlength":"","placeholder":"","prepend":"","append":"","_name":"client","_valid":1}},"client_logo":{"simple_value_formatted":"<img width=\"292\" height=\"170\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/2024\/08\/evol_only.png\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" \/>","value_formatted":3814,"value":3814,"field":{"ID":1181,"key":"field_636abadb77b89","label":"Logo du client","name":"client_logo","aria-label":"","prefix":"acf","type":"image","value":null,"menu_order":1,"instructions":"","required":0,"id":"","class":"","conditional_logic":0,"parent":1179,"wrapper":{"width":"","class":"","id":""},"wpml_cf_preferences":"1","return_format":"array","library":"all","min_width":"","min_height":"","min_size":"","max_width":"","max_height":"","max_size":"","mime_types":"","preview_size":"medium","_name":"client_logo","_valid":1}},"specialites":{"simple_value_formatted":"<ul><li><a class=\"post-link\" href=\"https:\/\/nsisolution.com\/en\/center-of-expertise\/artificial-intelligence\/\" rel=\"bookmark\">Artificial Intelligence<\/a><\/li><\/ul>","value_formatted":[1746],"value":["1746"],"field":{"ID":1182,"key":"field_636abb0d77b8a","label":"P\u00f4les d'expertise","name":"specialites","aria-label":"","prefix":"acf","type":"relationship","value":null,"menu_order":2,"instructions":"","required":0,"id":"","class":"","conditional_logic":0,"parent":1179,"wrapper":{"width":"","class":"","id":""},"wpml_cf_preferences":"2","post_type":["specialite"],"taxonomy":"","filters":["search"],"return_format":"object","min":"","max":"","elements":"","_name":"specialites","_valid":1,"bidirectional_target":[]}}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online Chat Powered by Artificial Intelligence - NSI Solution<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nsisolution.com\/en\/case-studies\/online-chat-powered-by-artificial-intelligence\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online Chat Powered by Artificial Intelligence - NSI Solution\" \/>\n<meta property=\"og:description\" content=\"context Working across the 17 regions of Quebec, Evol is an organization dedicated to supporting businesses characterized by diverse and inclusive ownership, creating positive impacts in line with the United Nations Sustainable Development Goals (SDGs). 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