{"id":4632,"date":"2025-10-24T13:24:59","date_gmt":"2025-10-24T17:24:59","guid":{"rendered":"https:\/\/nsisolution.com\/?post_type=resultat&p=4632"},"modified":"2026-06-05T11:43:24","modified_gmt":"2026-06-05T15:43:24","slug":"reducing-costs-and-optimizing-processes-zohos-impact-on-osm-atlantic","status":"publish","type":"resultat","link":"https:\/\/nsisolution.com\/en\/case-studies\/reducing-costs-and-optimizing-processes-zohos-impact-on-osm-atlantic\/","title":{"rendered":"Reducing Costs and Optimizing Processes: Zoho’s Impact on OSM Atlantic"},"content":{"rendered":"\n
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CONTEXT<\/h2>\n<\/div>\n\n\n\n
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For over nine years, OSM Atlantic<\/a> has been revolutionizing the maintenance and repair of large diesel engines thanks to its advanced technological expertise. Founded in the Magdalen Islands by Jacques Aucoin in early 2015, the company developed \u201cla Bore\u201d laser guidance technology, improving the speed and efficiency of repairs. In 2021, OSM Atlantique obtained ISO 9001:2015 certification. Under the leadership of Jean-S\u00e9bastien Aucoin, the company continues to grow and support local economic and social development, while committing to sustainable development and energy optimization for diesel engines.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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The company faces several challenges, including the use of a plethora of software programs to manage its various organizational levels, resulting in management complexity and high annual costs (over $12,000). This software, such as CRM, timesheet management, Dropbox, and Sage, has functional limitations, including a limited number of users, which hinders efficiency. In addition, the lack of cloud backup and the need for physical backups increase management time and the risk of data loss, while manual processes such as updating KPIs via Excel are time-consuming and prone to errors.<\/p>\n<\/div>\n\n\n\n

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CHALLENGES<\/h2>\n<\/div>\n<\/div>\n\n\n\n
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SOLUTIONS<\/h2>\n\n\n\n

Optimization of sales, accounting, and project management processes<\/strong> \u2192 Integration of Zoho CRM<\/a> for sales, Zoho Books <\/a>for accounting, and Zoho Projects<\/a> for project management to centralize operations, improve efficiency, and support growth.<\/p>\n\n\n\n

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Empowering employees <\/strong>\u2192 Deployment of Zoho Workdrive, Analytics, People, and Sign to facilitate document management, data analysis, talent management, and electronic signatures, while providing tailored training to increase team efficiency<\/a>.<\/p>\n\n\n\n

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Centralization and automation of processes<\/strong> \u2192 Implementation of a Zoho cloud solution to optimize existing processes and ensure<\/p>\n<\/div>\n\n\n\n

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Gains<\/h2>\n\n\n\n

Integrating a single solution such as Zoho can yield considerable gains for the company. With an annual cost reduced to $5,000, with no limit on the number of users per application, this solution centralizes all information in a CRM accessible to all, offering secure cloud backup. KPI calculation processes are automated, reducing errors and increasing efficiency. The time savings are significant: tasks can be completed more quickly, even allowing for the revision of entries for the current year without being overwhelmed with work. Administration sees its working time reduced by 50% thanks to KPI automation and intuitive, user-friendly change management. Despite an increase in the number of invoices, it has not been necessary to create a new position. Purchase orders and delivery notes, which were previously neglected due to lack of time, are now managed efficiently. Project analyses, which previously took 30 minutes per project, can now be done in an instant.<\/p>\n\n\n\n

Satisfaction and achievement of objectives<\/h3>\n\n\n\n
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Satisfaction with interventions<\/h3>\n\n\n\n
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TESTIMONIALS<\/h2>\n\n\n\n
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“I love Zoho! I am now a fervent promoter of this suite. The possibilities are endless, and it has met virtually all of my current needs. One summer afternoon in 2022, we had a key meeting in our history at OSM with Yves-Laurent. He saw the many opportunities we had to improve our efficiency thanks to his team of passionate people. Catherine, Philippe, and Vincent have become much more than valuable partners with NSI; they are good friends who encourage us to analyze our real needs and grow our businesses as a result! They have succeeded in \u201cmapping\u201d and automating my vision! \ud83d\ude42 Thank you so much for your humanity and friendship!”

Jean-S\u00e9bastien Aucoin<\/strong><\/strong><\/strong>
President<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Discover how OSM Atlantique optimized its processes with Zoho to improve efficiency, reduce costs, and support its growth.<\/p>\n","protected":false},"author":14,"featured_media":4631,"template":"","resultat_envergure":[27],"resultat_industrie":[31],"class_list":["post-4632","resultat","type-resultat","status-publish","has-post-thumbnail","hentry","resultat_envergure-0-50-employess","resultat_industrie-manufacturing"],"acf":{"client":{"simple_value_formatted":"OSM Atlantic","value_formatted":"OSM Atlantic","value":"OSM Atlantic","field":{"ID":1180,"key":"field_636aba1477b88","label":"Nom du client","name":"client","aria-label":"","prefix":"acf","type":"text","value":null,"menu_order":0,"instructions":"","required":1,"id":"","class":"","conditional_logic":0,"parent":1179,"wrapper":{"width":"","class":"","id":""},"wpml_cf_preferences":1,"default_value":"","maxlength":"","placeholder":"","prepend":"","append":"","_name":"client","_valid":1}},"client_logo":{"simple_value_formatted":"\"logo","value_formatted":4629,"value":4629,"field":{"ID":1181,"key":"field_636abadb77b89","label":"Logo du client","name":"client_logo","aria-label":"","prefix":"acf","type":"image","value":null,"menu_order":1,"instructions":"","required":0,"id":"","class":"","conditional_logic":0,"parent":1179,"wrapper":{"width":"","class":"","id":""},"wpml_cf_preferences":1,"return_format":"array","library":"all","min_width":"","min_height":"","min_size":"","max_width":"","max_height":"","max_size":"","mime_types":"","preview_size":"medium","_name":"client_logo","_valid":1}},"specialites":{"simple_value_formatted":"