{"id":4715,"date":"2026-01-23T12:57:37","date_gmt":"2026-01-23T17:57:37","guid":{"rendered":"https:\/\/nsisolution.com\/?post_type=resultat&p=4715"},"modified":"2026-01-23T13:10:49","modified_gmt":"2026-01-23T18:10:49","slug":"towards-business-and-digital-transformation-with-zoho-one","status":"publish","type":"resultat","link":"https:\/\/nsisolution.com\/en\/case-studies\/towards-business-and-digital-transformation-with-zoho-one\/","title":{"rendered":"Towards Business and Digital Transformation with Zoho One"},"content":{"rendered":"\n
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contexte<\/h2>\n<\/div>\n\n\n\n
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Founded in 2006, A\u00e9ro Montr\u00e9al<\/a>, Qu\u00e9bec\u2019s aerospace cluster, is a strategic forum that brings together senior leaders from the Qu\u00e9bec aerospace sector, including industry representatives, educational institutions, research centers, as well as associations and unions.
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In a digital transformation context, how can A\u00e9ro Montr\u00e9al replace manual and fragmented processes with an integrated solution that optimizes data collection, CSSI case tracking, and document generation – without increasing the workload of internal teams?<\/p>\n<\/div>\n\n\n\n

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CHALLENGES<\/h2>\n<\/div>\n<\/div>\n\n\n\n
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Proposed Solutions<\/h2>\n\n\n\n

\u27a4 Improve and digitize the CSSI case tracking process using Zoho CRM<\/p>\n\n\n\n

\u27a4 Digitize data collection using Zoho Forms<\/p>\n\n\n\n

\u27a4 Automate document generation through the CRM<\/p>\n<\/div>\n\n\n\n

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Gains<\/h2>\n\n\n\n

A\u00e9ro Montr\u00e9al implemented an innovative digital solution to optimize the tracking of CSSI cases using Zoho CRM, Zoho Forms, and document automation. Information collected by evaluators through Zoho Forms is automatically integrated into the CRM, enabling more streamlined and centralized data management. An automated process then generates consolidated documents in real time, significantly improving report efficiency and accuracy.<\/p>\n\n\n\n

\u25cf Reduced case processing time: Thanks to automation, evaluation processing times were reduced by 50%.<\/p>\n\n\n\n

\u25cf Improved data accuracy: Data entry errors decreased by 80% due to direct integration of information into the CRM.<\/p>\n\n\n\n

Satisfaction and achievement of objectives<\/h3>\n\n\n\n
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Satisfaction with interventions<\/h3>\n\n\n\n
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Testimonial<\/h2>\n\n\n\n
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\u201cImplementing this solution with NSI allowed us to standardize processes across users and simplify the tracking of our cases within the system. Thank you to NSI for supporting us through this digital transformation.\u201d

Fabrice\u00a0Mah\u00e9<\/strong><\/strong><\/strong><\/strong>
Director of Operations, Finance, Administration & Corporate Affairs<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

In a digital transformation context, A\u00e9ro Montr\u00e9al undertook the modernization of CSSI case tracking to optimize its internal processes. By leveraging Zoho CRM, Zoho Forms, and document automation, the organization successfully centralized data, reduced processing times, and significantly improved information reliability.<\/p>\n","protected":false},"author":14,"featured_media":4712,"template":"","resultat_envergure":[27],"resultat_industrie":[33],"class_list":["post-4715","resultat","type-resultat","status-publish","has-post-thumbnail","hentry","resultat_envergure-0-50-employess","resultat_industrie-service-en"],"acf":{"client":{"simple_value_formatted":"A\u00e9ro Montr\u00e9al","value_formatted":"A\u00e9ro Montr\u00e9al","value":"A\u00e9ro Montr\u00e9al","field":{"ID":1180,"key":"field_636aba1477b88","label":"Nom du client","name":"client","aria-label":"","prefix":"acf","type":"text","value":null,"menu_order":0,"instructions":"","required":1,"id":"","class":"","conditional_logic":0,"parent":1179,"wrapper":{"width":"","class":"","id":""},"wpml_cf_preferences":"1","default_value":"","maxlength":"","placeholder":"","prepend":"","append":"","_name":"client","_valid":1}},"client_logo":{"simple_value_formatted":"\"A\u00e9ro","value_formatted":4710,"value":4710,"field":{"ID":1181,"key":"field_636abadb77b89","label":"Logo du client","name":"client_logo","aria-label":"","prefix":"acf","type":"image","value":null,"menu_order":1,"instructions":"","required":0,"id":"","class":"","conditional_logic":0,"parent":1179,"wrapper":{"width":"","class":"","id":""},"wpml_cf_preferences":"1","return_format":"array","library":"all","min_width":"","min_height":"","min_size":"","max_width":"","max_height":"","max_size":"","mime_types":"","preview_size":"medium","_name":"client_logo","_valid":1}},"specialites":{"simple_value_formatted":"