{"id":5411,"date":"2026-08-06T15:38:34","date_gmt":"2026-08-06T19:38:34","guid":{"rendered":"https:\/\/nsisolution.com\/?post_type=resultat&#038;p=5411"},"modified":"2026-08-06T15:38:35","modified_gmt":"2026-08-06T19:38:35","slug":"fancy-foods-as400-zoho-crm-integration","status":"publish","type":"resultat","link":"https:\/\/nsisolution.com\/en\/case-studies\/fancy-foods-as400-zoho-crm-integration\/","title":{"rendered":"Enhancing Customer Experience: How Fancy Foods Streamlined Operations with Zoho CRM"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Context<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/www.fancyfoodsinc.com\/\" type=\"link\" id=\"https:\/\/www.fancyfoodsinc.com\/\">Fancy Foods<\/a><\/strong>, founded in 1981, is a dynamic and well-established food distributor based in the Hunts Point Cooperative Market in the Bronx, New York. With a strong reputation in the industry, the company has evolved from specializing in gourmet poultry products to offering a diverse range of domestic and international food products, catering to retail, wholesale and food service sectors.<br><br>As a growing and forward-thinking company, <strong><a href=\"https:\/\/www.fancyfoodsinc.com\/\" type=\"link\" id=\"https:\/\/www.fancyfoodsinc.com\/\">Fancy Foods<\/a><\/strong> recognized the need to modernize its operational systems to enhance efficiency, improve visibility and streamline customer data management. Its existing ERP AS400 (Retalix) system, while reliable, presented limitations in centralizing customer data, optimizing order management and automating key business processes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To maintain its commitment to excellence and continue scaling operations, the company sought a modern, user-friendly solution that would provide real-time insights, automate credit reviews and improve overall agility in decision-making.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group block-solutions has-gray-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Solutions Proposed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Streamline and automate the credit review process using <strong><a href=\"https:\/\/nsisolution.com\/en\/zoho-expert\/zoho-crm\/\" type=\"link\" id=\"https:\/\/nsisolution.com\/en\/zoho-expert\/zoho-crm\/\">Zoho CRM<\/a><\/strong> for greater efficiency and accuracy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Integrate AS400 with <strong><a href=\"https:\/\/nsisolution.com\/en\/zoho-expert\/zoho-crm\/\" type=\"link\" id=\"https:\/\/nsisolution.com\/en\/zoho-expert\/zoho-crm\/\">Zoho CRM<\/a><\/strong> to synchronize customer, product and transaction data, enabling more informed decision-making.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Create dynamic, data-driven dashboards with <strong><a href=\"https:\/\/nsisolution.com\/en\/zoho-expert\/zoho-analytics\/\" type=\"link\" id=\"https:\/\/nsisolution.com\/en\/zoho-expert\/zoho-analytics\/\">Zoho Analytics<\/a><\/strong> to provide real-time insights and enhance operational visibility.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-columns block-gains-temoignages is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Gains<\/h2>\n\n\n\n<ul start=\"0\" class=\"wp-block-list\">\n<li>Instant access to customer and order data on both mobile and desktop, cutting search time.<\/li>\n\n\n\n<li>Real-time data shared across sales, finance, and operations, improving collaboration between teams.<\/li>\n\n\n\n<li>A more agile, automated, and customer-centric way of running the business, through the integration of the legacy system with <strong><a href=\"https:\/\/nsisolution.com\/en\/zoho-expert\/zoho-crm\/\" type=\"link\" id=\"https:\/\/nsisolution.com\/en\/zoho-expert\/zoho-crm\/\">Zoho CRM<\/a><\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Satisfaction and achievement of objectives<\/h3>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8f761849 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/\/2026\/06\/ico-star2.svg\" alt=\"\" class=\"wp-image-5171\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/\/2026\/06\/ico-star2.svg\" alt=\"\" class=\"wp-image-5171\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/\/2026\/06\/ico-star2.svg\" alt=\"\" class=\"wp-image-5171\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/\/2026\/06\/ico-star2.svg\" alt=\"\" class=\"wp-image-5171\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/\/2026\/06\/ico-star2.svg\" alt=\"\" class=\"wp-image-5171\"\/><\/figure>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Satisfaction with interventions<\/h3>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8f761849 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/\/2026\/06\/ico-star2.svg\" alt=\"\" class=\"wp-image-5171\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/\/2026\/06\/ico-star2.svg\" alt=\"\" class=\"wp-image-5171\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/\/2026\/06\/ico-star2.svg\" alt=\"\" class=\"wp-image-5171\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/\/2026\/06\/ico-star2.svg\" alt=\"\" class=\"wp-image-5171\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"33\" height=\"31\" src=\"https:\/\/nsisolution.com\/wp-content\/uploads\/\/2026\/06\/ico-star2.svg\" alt=\"\" class=\"wp-image-5171\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Testimonial<\/h2>\n\n\n\n<div class=\"wp-block-cb-carousel cb-single-slide\" data-slick=\"{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1,&quot;speed&quot;:1000,&quot;arrows&quot;:true,&quot;dots&quot;:false,&quot;autoplay&quot;:true,&quot;autoplaySpeed&quot;:5000,&quot;infinite&quot;:true,&quot;responsive&quot;:[{&quot;breakpoint&quot;:769,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\">\n<div class=\"wp-block-cb-slide\">\n<p class=\"wp-block-paragraph\">&#8220;Working with NSI Solution has been nothing short of exceptional. From the very beginning, their team demonstrated an unwavering commitment to understanding our unique business needs. As a company that doesn\u2019t follow the traditional \u201cday-to-day\u201d lead and prospecting model, we needed a Zoho CRM platform that was anything but standard\u2014and NSI delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No request was ever too small, and every concern was handled with urgency and care. They went above and beyond to ensure our system was tailored to us, not the other way around. We would be lost without the team that worked tirelessly to make sure we went live exactly when we intended to.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even when we second-guessed ourselves or made last-minute changes, they approached every situation with professionalism, patience, and a steady hand. What truly sets NSI apart is their honesty. When something didn\u2019t make sense, they weren\u2019t afraid to speak up and offer expert guidance. That level of transparency and partnership is rare\u2014and invaluable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NSI Solution isn\u2019t just a vendor. They\u2019re a true partner. One that has your back, holds you accountable and ensures your success from start to finish.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We can\u2019t wait to begin Phase 2 with NSI\u2014and there\u2019s no team we\u2019d trust more to help us keep moving<br>forward.&#8221;<br><br><strong>Robert Carmosino<br><\/strong>Vice-President, Sales<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Context Fancy Foods, founded in 1981, is a dynamic and well-established food distributor based in the Hunts Point Cooperative Market in the Bronx, New York. With a strong reputation in the industry, the company has evolved from specializing in gourmet poultry products to offering a diverse range of domestic and international food products, catering to [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":5414,"template":"","resultat_envergure":[65],"resultat_industrie":[69],"class_list":["post-5411","resultat","type-resultat","status-publish","has-post-thumbnail","hentry","resultat_envergure-101-employees-and-more","resultat_industrie-logistics"],"acf":{"client":"Fancy Foods","client_logo":5412,"specialites":[1738,4892,4898]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enhancing Customer Experience: How Fancy Foods Streamlined Operations with Zoho CRM - NSI Solution<\/title>\n<meta name=\"description\" content=\"How Fancy Foods connected its legacy AS400 ERP to Zoho CRM and Zoho Analytics for instant access to customer data and automated credit reviews.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nsisolution.com\/en\/case-studies\/fancy-foods-as400-zoho-crm-integration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enhancing Customer Experience: How Fancy Foods Streamlined Operations with Zoho CRM - 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