{"id":4906,"date":"2026-03-16T16:16:11","date_gmt":"2026-03-16T20:16:11","guid":{"rendered":"https:\/\/nsisolution.com\/poles-expertises\/telephonie-ip\/"},"modified":"2026-04-13T13:27:20","modified_gmt":"2026-04-13T17:27:20","slug":"ip-telephony","status":"publish","type":"specialite","link":"https:\/\/nsisolution.com\/en\/center-of-expertise\/ip-telephony\/","title":{"rendered":"IP Telephony"},"content":{"rendered":"\n
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Revolutionize How Your Sales Representatives Manage Phone Calls!<\/h1>\n<\/div><\/header>\n\n\n\n

Phone communication remains the primary work tool for sales representatives, which is why NSI chose Ringover to integrate it with Zoho CRM. Your sales teams can make and receive calls from home just as they would at the office. It is a valuable asset to support the growth of remote work.<\/p>\n\n\n\n

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Ringover<\/strong> : A Cloud-Based Phone Solution<\/h2>\n<\/div>\n<\/div>\n\n\n\n
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Boost your sales team’s efficiency with Ringover<\/h3>\n\n\n\n

The Ringover solution integrates seamlessly with Zoho CRM to save sales representatives valuable time by enabling them to call clients with a single click through automatic dialing. By displaying caller identity when they are already in the CRM database, call handling is optimized. Thanks to artificial intelligence, callers can even be automatically transferred to their usual contact person.<\/p>\n<\/div>\n\n\n\n

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Analyze your sales representatives’ performance in Zoho CRM<\/h3>\n\n\n\n

Inbound and outbound calls made by your sales representatives through Ringover are automatically logged and assigned to the representative in Zoho CRM. They are also linked to client or prospect contacts. Call activity is therefore fully analyzable in Zoho CRM reports and dashboards, and you can build your own indicators and KPIs to track goal achievement and compare performance.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Make unlimited calls to landlines and mobile numbers in 65 destinations<\/h3>\n\n\n\n

With Ringover, you can place calls from landline or mobile numbers in over 65 countries at a flat rate with no additional charges \u2014 phone expenses are fully secured. The solution scales to businesses of all sizes with the activation of one or more virtual numbers for each representative.<\/p>\n<\/div>\n\n\n\n

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Coach your teams during calls to improve their productivity<\/h3>\n\n\n\n

The call supervision feature offered by Ringover is a real advantage in making your sales team increasingly effective. Your managers can listen to conversations and even discreetly step in to advise your employees. Call recording (which can be activated in compliance with applicable laws) enriches the client database and provides areas for improvement.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Record your customer service calls to improve the experience<\/h3>\n\n\n\n

With Ringover, all your inbound and outbound VoIP calls can be recorded and listened to at any time to refine the analysis of issues encountered and deliver better service to clients. To comply with applicable regulations, the client must be informed and the recording can be stopped at any time.<\/p>\n<\/div>\n\n\n\n

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Automate call distribution and follow-up tasks for your sales representatives<\/h3>\n\n\n\n

Your sales representatives will gain efficiency with Ringover. Integrated into your CRM, this solution logs calls at the heart of the CRM where call follow-up tasks can be automated, and information is shared with the rest of the team. The IVR (interactive voice response) feature enables the routing of inbound calls to the right department (sales or support, for example).<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Contact Us<\/a><\/div>\n<\/div>\n\n\n\n

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How to excel with cloud communication<\/p>\n","protected":false},"author":18,"featured_media":4908,"menu_order":12,"template":"","class_list":["post-4906","specialite","type-specialite","status-publish","has-post-thumbnail","hentry"],"acf":{"icon":{"simple_value_formatted":"\"\"","value_formatted":4990,"value":4990,"field":{"ID":207,"key":"field_62b46d8ce1e2b","label":"Ic\u00f4ne","name":"icon","aria-label":"","prefix":"acf","type":"image","value":null,"menu_order":0,"instructions":"","required":0,"id":"","class":"","conditional_logic":0,"parent":206,"wrapper":{"width":"","class":"","id":""},"return_format":"array","preview_size":"medium","library":"all","min_width":"","min_height":"","min_size":"","max_width":"","max_height":"","max_size":"","mime_types":"","wpml_cf_preferences":"1","_name":"icon","_valid":1}},"applications":{"simple_value_formatted":"