How to Guarantee the Success of Your Digital Transformation


Julie Charron-Latour PHD, Project Director – Continuous Improvement Lead at NSI explains how to succeed in your digital transformation.

A digital transformation does not happen within the snap of a finger: several steps must be completed and a certain order respected.

Regardless of the size of the organization, it is essential to fully understand its processes in order to properly define and assign roles and responsibilities. Indeed, managers can identify the roles needed to support these processes and ensure that each role is properly defined. Additionally, a good understanding of key processes can help managers delegate tasks more effectively and track progress.

What are the main processes?

An organisation’s main processes are the core activities that are necessary to achieve its goals. For example, an organisation will have at least four main processes : sales, operations, support, and finances. Each process has a different purpose and function, but all four are essential to the success of the organisation. 

Sales is responsible for generating revenue for the organisation. Operations is responsible for producing the goods or services that the organisation sells. Support includes all the non-production activities that are necessary to keep the organisation running, such as human resources and marketing. Finally, finances is responsible for ensuring that the organisation has the money it needs to operate and grow. 

These four processes must work together in order for the organisation to be successful. If one process is not functioning properly, it can have a negative impact on the other processes.

Step 1 : The importance of knowing your main processes

A high-level process is the overall sequence of steps that takes inputs from suppliers and transforms them into outputs that are delivered to customers. SIPOC is an acronym for Suppliers, Inputs, Process, Outputs, and Customers. The main purpose of a SIPOC diagram is to help organisations understand their processes and communicate them internally and externally. 

Step 2 : Defining roles and responsibilities

In any organisation, it is critical that roles and responsibilities are clearly defined in order for the company to run smoothly. There are a few different ways to do this, but one of the most popular methods is known as RASCI.

RASCI stands for Responsible, Accountable, Supportive, Consulted, and Informed. This system helps to identify who is responsible for what tasks within the company. It also includes a skills matrix, which helps to identify what skills are needed for each position.

Step 3 : Managing roles and responsibilities

While managing roles and responsibilities can be challenging, it is essential in order to maintain flow efficiency and avoid bottlenecks. One way to ensure this is by cross-training employees so that they are able to perform multiple tasks. This not only helps to keep things moving in the event that someone is absent, but also allows for greater flexibility and agility within the organization as a whole.

When managing roles and responsibilities, it is important to consider the overall goals of the organization and how each individual fits into that picture. By clearly defining expectations and delegating tasks accordingly, everyone will know what is expected of them and be able to work together more effectively. Regular communication is also key in ensuring that everyone is on the same page and working towards common objectives.

At NSI, we believe that process definition and roles and responsibilities must be considered during a digital transformation. Our experts are able to guide you in finding the right level of detail needed to integrate and bring to life your business tools including the Zoho suite. 

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