May 29, 2025
Zoho has just rolled out a stunning lineup of updates, and if you’re wondering “What are the biggest new features in Zoho this year?”, you’ve landed in the right place. From powerful AI upgrades to a brand-new unified Zoho One experience, 2025 is shaping up to be a transformational year for businesses leveraging the Zoho ecosystem.
At NSI, we live and breathe digital transformation with Zoho. So here’s our curated, expert breakdown of the most impactful updates to help you stay ahead. Some of these news were announced at Zoholics USA so if you missed it, you can watch the main keynote here.
ZO25: Zoho One Gets a Serious Upgrade
Zoho One, the all-in-one suite of over 45 tightly integrated apps, is undergoing a major transformation with its ZO25 release. This is not just a facelift, it’s a complete rethink of how Zoho One users manage operations across the board.
1. Domain Unification
Tired of verifying the same domain 10 times? Zoho One now lets you:
- Verify once, use everywhere.
- Add SPF & DKIM records once for all apps.
- Say goodbye to repetitive email authentication processes.
2. Unified Integrations
Set up Zoho-to-Zoho, third-party, and custom integrations once, and keep them running regardless of who leaves the team.
Included apps: CRM, Books, Desk, Inventory, Projects, and more.
3. Custom Identity Providers (IdPs)
Get full control over your organization’s login experience with:
- Group-based SSO
- Support for Zoho Auth, OTP, social logins, SAML, and more.
4. Conditional Access Policies
Implement adaptive security based on:
- IP address
- Device type
- MFA requirements
5. Web Tab Integration
Embed 3rd-party apps right inside Zoho One, no more hopping between browser tabs!
6. Smarter User Offboarding
Secure and simple offboarding:
- Transfer app ownership and data
- Wipe devices remotely
- Reassign reports and directory roles
7. Unified Status Updates
A centralized dashboard lets employees update their availability across apps, from CRM to Desk to Projects, in one go.
Try ZO25 in Early Access
AI in Zoho: The Magic is the New Normal
Zoho’s AI engine, ZIA, just went next-level. It’s now integrated across core apps, redefining productivity and decision-making.
1. ZIA Agents
AI Agents for:
- Customer Service
- HR
- Sales
- Marketing
- Inventory
- Data Management
Third-party integrations are on the way, meaning ZIA won’t just automate Zoho; it’ll work across your entire tech stack.
2. By the Numbers
- 20B+ AI API calls/month
- 50% YoY growth in adoption
- Energy positive: AI now uses less energy than what Zoho generates from renewables!
3. Intelligent App Features Here’s how Zoho AI is enhancing individual apps:
| Apps | AI Capabilities |
| Zoho CRM | Workflow/blueprint creation via chat, field suggestions, timezone-sensitive automation |
| Zoho Projects | Auto task generation from documents |
| WorkDrive | Media search (audio, video, folder content analysis) |
| Zoho Mail | Contextual search, smart summaries, inbox prioritization |
| Zoho Writer | PDF analysis, contract summaries, date extractions |
Zoho Finance: Smarter Spend & Payment Tools
1. Zoho Spend (Coming Q3/Q4 2025)
Your new go-to spend management suite:
- Payroll
- Requisitions
- Vendor Management
- Procurement workflows
2. Zoho Payments
A native payment gateway with:
- Multi-currency support
- Cards & ACH
- Dispute resolution tools
3. New BillPay Add-on
Avoid overpayments with:
- PO-matching
- Revenue recognition
- Fixed asset management
4. Payroll Upgrades
- Multi-stage payroll
- PTO & benefits tracking
- Multiple pay rates
- Faster direct deposit (coming soon)
Why This Matters to You
If you’re a growing business trying to scale operations, improve collaboration, and boost efficiency, these updates are designed with you in mind. From intelligent AI to deeply integrated finance tools and simplified app management, Zoho’s 2025 vision brings the future of business platforms to your doorstep.And if you’re wondering “How do I start using these new Zoho features?”, we’ve got your back. As a Zoho Premium Partner and digital transformation expert, NSI can help you implement and customize every one of these updates to deliver measurable results.
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