Client
Industry
Project size
Centers of expertise
CONTEXT
For over nine years, OSM Atlantic has been revolutionizing the maintenance and repair of large diesel engines thanks to its advanced technological expertise. Founded in the Magdalen Islands by Jacques Aucoin in early 2015, the company developed “la Bore” laser guidance technology, improving the speed and efficiency of repairs. In 2021, OSM Atlantique obtained ISO 9001:2015 certification. Under the leadership of Jean-Sébastien Aucoin, the company continues to grow and support local economic and social development, while committing to sustainable development and energy optimization for diesel engines.
The company faces several challenges, including the use of a plethora of software programs to manage its various organizational levels, resulting in management complexity and high annual costs (over $12,000). This software, such as CRM, timesheet management, Dropbox, and Sage, has functional limitations, including a limited number of users, which hinders efficiency. In addition, the lack of cloud backup and the need for physical backups increase management time and the risk of data loss, while manual processes such as updating KPIs via Excel are time-consuming and prone to errors.
CHALLENGES
SOLUTIONS
Optimization of sales, accounting, and project management processes → Integration of Zoho CRM for sales, Zoho Books for accounting, and Zoho Projects for project management to centralize operations, improve efficiency, and support growth.
Empowering employees → Deployment of Zoho Workdrive, Analytics, People, and Sign to facilitate document management, data analysis, talent management, and electronic signatures, while providing tailored training to increase team efficiency.
Centralization and automation of processes → Implementation of a Zoho cloud solution to optimize existing processes and ensure
Gains
Integrating a single solution such as Zoho can yield considerable gains for the company. With an annual cost reduced to $5,000, with no limit on the number of users per application, this solution centralizes all information in a CRM accessible to all, offering secure cloud backup. KPI calculation processes are automated, reducing errors and increasing efficiency. The time savings are significant: tasks can be completed more quickly, even allowing for the revision of entries for the current year without being overwhelmed with work. Administration sees its working time reduced by 50% thanks to KPI automation and intuitive, user-friendly change management. Despite an increase in the number of invoices, it has not been necessary to create a new position. Purchase orders and delivery notes, which were previously neglected due to lack of time, are now managed efficiently. Project analyses, which previously took 30 minutes per project, can now be done in an instant.
Satisfaction and achievement of objectives
Satisfaction with interventions