Performance and Technology Advisor (Marketing Expertise)

Are you passionate about business and digital transformation? We’re currently looking for colleagues with an interest in consulting and implementing innovative solutions (Zoho).

At NSI, you’ll find both the freedom and the support you need to develop, grow and shine. With a management style based on trust, you’ll be able to work wherever you want, as long as projects and developments are carried out according to expectations and with a focus on quality!

Working within the Marketing Center of Expertise at NSI, this person’s main tasks will be to carry out business analysis, recommend best practices, integrate the required technological applications and improve our customers’ performance. This role requires a thorough understanding of marketing tools, data analysis and customer behavior. The candidate must possess strong communication skills, have a passion for innovation in the marketing industry and have the flexibility to work on multiple projects with different roles.

Why Join us?

• Take part in our Centers of Excellence, ongoing training and coaching: Zoho applications, Lean Six Sigma, Scrum, Agile, Customer Consulting 101, new technologies (AI, coding);
• Take part in our areas of expertise, according to your interests, to develop yourself, surrounded by competent people who leave room for your initiatives;
• Be part of a stimulating and dynamic team, with a culture focused on collaboration, openness, well-done work, and fun;
• Enjoy a flexible schedule, working remotely or in our offices. We encourage sports activities, volunteering, and work/life balance;
• Benefit from competitive salary conditions and a complete insurance program;
• Join an organization committed to the community and making an environmental difference.

Your Daily Routine

• Assess customer needs and challenges, identify problems and propose appropriate solutions;
  
• Understand the architecture of IT systems and define the business structure of companies;
  
• Carry out technology assessments, draw up recommendations and advise customers on best business practices and the potential for improving and automating various functions;
  
• Evaluate operational processes according to LEAN principles and suggest improvements before transforming them;
  
• Work on, develop and parameterize Zoho suite applications, according to our customers’ various mandates;
• Develop and configure Zoho’s marketing platforms, including CRM, marketing automation, email marketing, data analysis and other related applications;
• Assist the customer in implementing the recommendations, providing practical support and helping to integrate the proposed changes;
• Train customer teams in new processes, technologies or strategies to ensure successful adoption of recommendations;
• Coordinate web and digital performance projects;
• Work as part of a team with other colleagues to ensure sound customer relationship management;
• Summarize projects, results and customer feedback.

You Possess

• Bachelor’s or Master’s degree in Marketing, Business Administration, Computer Science or other related field;
• A minimum of 3 years’ experience in marketing project management, web, marketing strategy and/or marketing generalist in an SME;
• Experience in business analysis, technology implementation, consulting and/or project management;
• Experience with CRM and marketing automation technologies;
• Experience with web development technologies (Shopify, WordPress, Craft CMS, etc.);
• Ability to develop and implement marketing strategies;
• Excellent communication and presentation skills;
• Experience with lead nurturing and scoring;
• Good interpersonal skills to support our customers and work as a team with colleagues;
• The ability to summarize customer needs (e.g. using Miro) and quickly understand customer priorities;
• Attention to detail, a strength in copywriting;
• Fluency in French and English, both spoken and written;
• Knowledge of process improvement and Lean Six Sigma tools, Scrum, Agile and Sprint methodologies (an asset);
• Knowledge of Google Analytics 4, Google Tag Manager, Photoshop, SEO, SEM, SMM, Shopify, WordPress (asset);
• Knowledge of Zoho applications (asset).