Digital Transformation and Website Integration with Zoho One

Client

Industry

Project size

1-50 employees

Centers of expertise

context

Founded in 2014, Elite Store Fixture was founded by an experienced team specialized in distribution to retailers, more specifically in new store openings, renovations, design, and equipment needs. The sales growth of their partners and customers is at the heart of their business vision!

In order to further improve its customer service, Elite Store Fixture called on the expertise of NSI Solution to implement best business practices and a new ERP within its team. They have opted for the applications of the Zoho One suite, to meet their needs.

Solutions

Review the various processes of the organization from Sales to after-sales service.

Digitize new processes with Zoho CRM, Books and Inventory applications.

Integrate Zoho applications with the new Elite website to manage leads, customers, opportunities and online orders.

Gains

Increase the speed of responses to customers, reduce missed opportunities and facilitate order tracking and delivery speed.

Satisfaction and achievement of objectives

Satisfaction with interventions

Testimonial

It is fortunate that we made this critical shift for our organization at this time and in this manner. Without it, we wouldn’t be around to testify to it.

Today, we have an integrated sales channel and digital solution, easy internet sales, optimized web order management and structured information both internally and externally.

Rémi Godbout
CEO