How to ensure the continuity of your daily operations
Whether during or after a digital transformation project to stabilize everything that has been deployed or to maintain your daily operations, we are a form of insurance policy in the handling of incidents and anomalies.
The Support and Maintenance Expertise Center offers a comprehensive, proactive, and personalized approach based on ITIL and Lean principles to assist and support your teams, as well as to maintain and improve your processes and technologies.
Support and maintenance services to unlock your performance.
Our Services
A range of services to support and maintain your operations, or to organize your support and maintenance function in-house, giving you and/or your customers greater autonomy.
Diagnosis of the Support and Maintenance function and targeted recommendations
Inventory and diagram of technologies used
User feedback on their support needs
Analysis and recommendations on whether to insource or outsource the Support and Maintenance function
Implementation of appropriate technological solutions to effectively structure and organize the support service (Zoho Desk and Assist)
Deployment of a process for handling and managing requests (tickets) and feedback
Establishment of a service level and signing of an agreement (SLA)
Performance management and reporting
Definition of current and desired maintenance policy (curative, corrective, preventive, predictive, evolutionary)
Development and deployment of maintenance plans to ensure the continuity, security, and evolution of your systems
Center of excellence (evolutionary maintenance) in collaboration with our team of continuous improvement experts
Benefits
We consider support and maintenance to be a competitive advantage for all stakeholders, and we help build a sustainable growth engine and a lever for customer loyalty.
Ensure business continuity
Limit risks and interruptions by continuously adapting your processes to business priorities
Reduce criticality through reduced severity (the impact of failure), reduced frequency (the occurrence of the cause), and improved undetection (the probability that the failure will not be detected)
Increase productivity with maintained, optimized, and scalable tools
Capitalize on the quality of data and information from previous support and/or maintenance interventions
Improve the efficiency of supported organizations
These Zoho tools may be of interest to you
Zoho CRM
Zoho CRM is a powerful customer relationship management application.
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Functional
Always active
Storage or technical access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or Internet user, or for the sole purpose of transmitting a communication over an electronic communications network.
Preferences
Storage or technical access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or person using the service.
Statistics
Storage or technical access used exclusively for statistical purposes.Le stockage ou l’accès technique qui est utilisé exclusivement dans des finalités statistiques anonymes. En l’absence d’une assignation à comparaître, d’une conformité volontaire de la part de votre fournisseur d’accès à internet ou d’enregistrements supplémentaires provenant d’une tierce partie, les informations stockées ou extraites à cette seule fin ne peuvent généralement pas être utilisées pour vous identifier.
Marketing
Storage or technical access is necessary to create profiles of Internet users in order to send advertisements, or to track the Internet user on a website or on several websites with similar marketing purposes.
