End-to-End Sales Process Transformation with Zoho CRM

Client

Industry

Service

Project size

1-50 employees

Centers of expertise

context

Lognet is a provider of telecommunications and cloud infrastructure services, operating its own network and cloud infrastructure. Their mission is to facilitate the digital transformation of businesses by offering unrivalled high-speed Internet and connectivity services combined with simplified cloud infrastructure services.

The organization wanted an integrated solution to replace its various non-integrated solutions. The project targeted the sales process, the service installation process and the after-sales support process.

Solutions

Zoho CRM adapted to the reality of your organization’s activities

Customized functions in Zoho CRM — Code Deluge

Zoho Sign to provide a complete audit trail of all signatories and their activities

Gains

After 2 years and a lot of money invested with other external firms, the customer still didn’t have a functional system. The arrival of the NSI team made it possible to implement the ZOHO CRM solution within 4 months, while respecting the customer’s expectations.

The project standardized the product catalog and facilitated collaboration throughout the now standardized process. Specific technical requirements, such as the fact that a high proportion of sales are indirect, via partners, implying a particular structure of customer accounts, were taken into account. The project also enabled the automation of follow-up reports and the complete elimination of paper in the process, thanks in particular to the ZohoSign electronic signature system. The next step is to integrate the Zoho Finance suite.

Satisfaction and achievement of objectives

Satisfaction with interventions

Testimonial

“Working with NSI enabled us to bring our CRM project to a successful conclusion, and really initiate our digital transformation. The team was able to support us in revising or formalizing our processes thanks to a structured approach, and all within a very short timeframe. And NSI’s expertise in the Zoho platform enabled them to customize the necessary elements to adapt the platform to our needs, rather than the other way round. Several manual processes are now fully automated, and we can track our sales, commissioning and support activities. This first step has convinced us to continue our digital transformation with the upcoming implementation of Zoho’s financial tools, of course, with the NSI team!”

Bernard De Blois
General Manager and COO