November 25, 2025
The NSI team is back from Zoholics Toronto 2025, where the Zoho community gathered to unveil, explore, and celebrate the latest innovations in the Zoho ecosystem. This year’s event was buzzing with product updates, AI-powered enhancements, and a renewed focus on delivering simple, sustainable, and powerful business solutions.
As Zoho’s first Premium Partner in Canada, we’re excited to share the key highlights that will help your business evolve and thrive. Let’s dive into what’s new!
Zoho One Admin: A Unified, Intelligent, and Personalized Platform
Big news from Zoholics 2025: Zoho One has officially launched its unified platform, offering a fully customizable workspace designed to boost your productivity across personal, organizational, financial, marketing, and sales functions. And yes, you can even create your own custom workspaces.
Your Work, Your Way
Under the “Personal” workspace, Zoho One intelligently connects your apps to bring relevant data directly to you. For example, your Zoho Projects tasks appear neatly under your “Tasks” section, no more jumping from app to app. The apps come to you.
Centralized Action Panel
Introducing the Action Panel: your new command center. All your pending actions (like approvals or validations) are now in one place, no matter which Zoho app they originate from. It’s a unified to-do list across your entire system.
Build Workflows with Zia
Zia, Zoho’s AI assistant, now lets you automate workflows just by asking. Say something like:
“Create a workflow when a deal is won over $10,000.”
Zia will:
- Understand your request
- Suggest the appropriate steps
- Generate the workflow
- Give it a name
- And provide a direct link so you can activate or edit it
Finance & Operations: Automation Meets Intelligence
Payroll: Canadian Coverage, Smarter Tools
Zoho Payroll is now officially available across all 13 provinces and territories in Canada. Features include:
- Direct deposit via Forte
- CPP/QPP, EI, QPIP compliance
- T4 and RL-1 generation
- Zoho Books & Expense integration
Bonus: AI-powered employee chatbot, with more to come: including contractor support, Zoho People & Practice integrations, timesheets, and anomaly detection.
This year brought huge improvements across Zoho Books, Zoho Commerce, Zoho Inventory, and Zoho Spend:
Zoho Books
- New per-user language settings
- AI-powered invoicing bot (co-create invoices with a prompt!)
- Advanced tax automation powered by Avalara
- Account hierarchy available in early access
Zoho Commerce & Zoho Inventory
- New gift card management
- Subscription product support
- Consignment inventory tracking
Zoho Spend
- Self-booking for flights
- Sustainability tracking (yes, you can now measure your carbon footprint)
- End-to-end procurement management
- Mileage automation based on routes and validation rules
Vendor Payments: Canada-Friendly Batch Payments
While Zoho’s native tools don’t yet support batch payments with Canadian banks, Zefty.ca fills the gap by allowing:
- Bulk payments compatible with 9+ Canadian banks
- Seamless Zoho Books integration
Sales: A Clearer View with “Work in Progress”
Zoho CRM has introduced a new “Work in Progress” tab, giving sales teams a consolidated view of all ongoing tasks. No more digging through modules, everything you’re working on is now one click away. Visibility = productivity!
Marketing: Smart, Integrated, and AI-Ready
A brand-new Zoho Marketing Automation is coming in late 2026, and it’s will be integrated into the CRM interface. For the user of Marketing Plus Suite, the AI built into Brand Studio can now generate marketing plans. Think: fewer headaches, more campaigns!
NEW: Zoho Publish, Reputation Management Made Easy
Zoho is launching Zoho Publish, a unified platform designed to manage online reviews and business listings. Perfect for franchises, multi-location businesses, and marketing agencies, it includes:
- Review management
- Automated reply workflows
- CRM and Desk integration
- Reputation analytics
Zoho Analytics: Custom, Powerful Visuals
Expect more flexibility with:
- New data connectors
- Custom roles and permissions
- Custom visualizations via D3.js, Highcharts, Plotly — or your favorite JS library
Zoho Projects: to a complete project management platform
Coming in January 2026:
- Custom modules, dashboards, and reports
- Modules like Programs, Portfolios, and Risk Management
- Skillset-based resource recommendations
- New ZIA features: translate, summarize, auto-tag, and even connect to external LLMs
AI & Support: Zia Just Got an Upgrade
New Zia Agents are coming to Zoho Desk:
- Assign tickets to agents — they’ll respond like human teammates
- “Resolution Expert” agents can auto-summarize tickets
- Powered by GPT-4o, with built-in data usage disclaimers
HR & Collaboration: AI-Powered Talent Management
In Zoho Recruit:
- AI-generated candidate summaries
- Note and job description summarization
- “Ask ZIA” for smart candidate-job matching
In Zoho People:
- Recognition & rewards features (coming soon!)
- A new Confirmation/Probation module with onboarding, LMS, and performance tracking (coming soon!)
- Syncing with Microsoft & Gmail calendars. Automatically add unavailable days to your calendar based on approved leave in Zoho People.
What’s Next?
We’re keeping the momentum going! With these new tools and updates from Zoho, NSI is ready to help you unlock even more value in your digital transformation journey from marketing and sales to HR, finance, and sustainability.
Need help understanding how these new features can fit into your business? Let’s talk, we’re here to co-create your next success story.
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