Take your customer service to another level
Zoho Desk is an online customer service software that supports multiple channels to serve customers. Tickets opened by customers can be assigned to agents who respond to them via email. It also lets you set up voice assistance through VOIP apps, so your agents can call or answer customer calls from within the app. As a truly multi-channel customer service app, it also lets you set up a chat system for customers with a simple widget.
Many benefits, so you never stop improving.
- Automate repetitive manual steps
- Create a powerful self-service platform
- Set up a live support system for customers
- Empower your customers to find solutions themselves
- Identify bottlenecks in your processes