March 10, 2023
Gabriel Liguori, Performance & Technology Advisor at NSI explains how to use the power of ChatGPT with the Zoho application suite.
Unless you’re on another planet, you’ve probably heard of ChatGPT, the natural language processing (NLP) model developed by OpenAI. It was designed to generate intelligent, conversational responses based on user requests. Powered by AI, it can understand and respond naturally to conversations typed by humans. It is the most powerful language model available today, with the ability to process billions of words in a single second.
Thanks to the Chat API from OpenAI, it is now possible to use the power of the GPT-3.5-turbo model that is used in ChatGPT to increase the performance of Zoho applications.
Integrate ChatGPT with Zoho Cliq
ChatGPT can easily be integrated with Zoho Cliq, a platform that simplifies communication with your team through organized conversations. It is possible to create a Chatbot with the API and a participation manager, which will allow your team to access the intelligence of ChatGPT directly in Cliq. You can also control the temperature, that is, adjust the level of “creativity” in the generated text. A higher “temperature” translates into more diverse and unpredictable results. Conversely, a lower temperature results in more conservative and predictable results.
Integrate ChatGPT with Zoho SalesIQ
The Zoho tool where we would see the most benefits from integrating ChatGPT would be Zoho SalesIQ, which at its core is an all-in-one online chat platform that allows your sales and customer service teams to communicate with visitors on your website. Creating a chatbot connected to ChatGPT would allow businesses to automate conversations with the power and fluidity of ChatGPT while incorporating knowledge specific to the nature of your business. Here are the major steps to get there:
- Use Zoho SalesIQ’s built-in bot generator to create a bot.
- Train the robot by providing it with samples of customer requests and corresponding responses.
- Connect the robot to OpenAI’s GPT-3 using the API.
- Configure the robot to use GPT-3 as a natural language processing engine to respond to customer requests.
- Test the integration by sending sample requests to your bot and verifying that it responds appropriately.
ChatGPT and Zoho Flow
It is also possible to use ChatGPT to structure a workflow in Zoho Flow. Indeed, if you want to build an automation and you are not sure which steps, action blocks, triggers and filters to use, this can be particularly effective. For example, if you want to understand the steps to create a workflow that allows you to create a lead automatically in Zoho CRM when a user abandons their cart on Shopify, ChatGPT easily explains it to you. It’s even more efficient when you can place your order directly in Zoho Cliq!
ChatGPT and Zoho Creator
Although ChatGPT can also be used with Zoho creator, a low-code application development platform, it is important to note that it is not adapted to code well in Deluge. On the other hand, it can certainly help to quickly code CSS and create HTML pages.
Content writing for Zoho Social and Zoho Sites
Would you believe me if I told you that part of this blog was inspired by artificial intelligence? Whether it’s for writing a simple post or for drafting a blog, a productive way to use ChatGPT would be to create content for your website or social networks. To avoid plagiarism, it is recommended to use it mostly as a source of inspiration. The DALL-E 2 tool from OpenAI can also be useful to generate images for publications or blogs. See the picture used in our blog How to Simplify Your Billing Process.
In conclusion, the use of artificial intelligence in technological tools is just beginning and will undoubtedly improve the performance of companies. The real revolution is in the democratization of this technology, which now allows SMEs to take advantage of it. To this end, Zoho has just announced AI Modeler, a no-code AI Builder that allows users to exploit the capabilities of artificial intelligence without the need for any programming knowledge. This feature enables predictions, OCR (Optical Character Recognition), object detection, keyword extraction and sentiment analysis. Don’t hesitate to contact our experts to integrate artificial intelligence in your Zoho applications today!