Context
Proanima is a nonprofit organization that has handled animal services for its partner municipalities since 2012. Winning the City of Montreal’s animal services contract drove rapid growth in its workforce and made automating internal processes a necessity. To support that expansion and strengthen how it manages human resources, the organization undertook a full digital transformation.
With that in mind, Proanima turned to NSI Solution to rethink its training platform and HR tools and to better support both its current and future teams. The goal was to put scalable, high-performing, integrated solutions in place, solutions that would streamline recruiting, onboarding, training management and the day-to-day tracking of employees already on staff.
Several tools from the Zoho suite were deployed, notably Zoho People, Zoho Recruit and Zoho Learn, to unify and automate the key processes behind human capital management.
Solutions Proposed
Zoho Learn: a training platform with learning paths tailored to the specific needs of each role.
Zoho Recruit: a recruiting platform to manage open positions and applications.
Zoho People: centralized employee records, a structured onboarding process, and automation of routine HR administrative tasks.
Integration between Zoho Recruit and Zoho People to centralize key information and deliver a seamless candidate experience, from application through to the first day on the job at Proanima.
Gains
- 4,820 applications received and processed in the ATS, with automated responses, the generic email inbox is gone.
- 188 job offers sent through Zoho Sign, faster and in line with legal requirements.
- Automated transfer of hiring data into the employee record, then on to the payroll provider via API.
- Lighter administrative load for the HR advisor and the payroll technician.
- Standardized, easily accessible training for a workforce where more than 70% has under one year of experience.
- Visibility into training progress and better support for employees.
Satisfaction and achievement of objectives
Satisfaction with interventions