Client
Industry
Project size
Centers of expertise
contexte
Founded in 2006, Aéro Montréal, Québec’s aerospace cluster, is a strategic forum that brings together senior leaders from the Québec aerospace sector, including industry representatives, educational institutions, research centers, as well as associations and unions.
In a digital transformation context, how can Aéro Montréal replace manual and fragmented processes with an integrated solution that optimizes data collection, CSSI case tracking, and document generation – without increasing the workload of internal teams?
CHALLENGES
Proposed Solutions
➤ Improve and digitize the CSSI case tracking process using Zoho CRM
➤ Digitize data collection using Zoho Forms
➤ Automate document generation through the CRM
Gains
Aéro Montréal implemented an innovative digital solution to optimize the tracking of CSSI cases using Zoho CRM, Zoho Forms, and document automation. Information collected by evaluators through Zoho Forms is automatically integrated into the CRM, enabling more streamlined and centralized data management. An automated process then generates consolidated documents in real time, significantly improving report efficiency and accuracy.
● Reduced case processing time: Thanks to automation, evaluation processing times were reduced by 50%.
● Improved data accuracy: Data entry errors decreased by 80% due to direct integration of information into the CRM.
Satisfaction and achievement of objectives
Satisfaction with interventions