Online Chat Powered by Artificial Intelligence

Client

Industry

Project size

51-100 employess

Centers of expertise

Artificial Intelligence

context

Working across the 17 regions of Quebec, Evol is an organization dedicated to supporting businesses characterized by diverse and inclusive ownership, creating positive impacts in line with the United Nations Sustainable Development Goals (SDGs). By offering financing solutions backed by personalized assistance and tailored complementary services, Evol provides entrepreneurs with the means to build sustainable, thriving businesses.

Evol wanted to implement a chat system on its website to answer questions and direct visitors to the right web pages. This added to the workload of employees, who now had to monitor a chat management platform at all times.

Solutions

Analysis of Evol requirements and business rules

Creation of an organization-specific knowledge base

Creation of customized robots to automatically answer questions from site visitors

Integration of AI-powered robots with SalesIQ

Gains

Complete and continuous online chat coverage (24/7 availability)
Reduced mental workload for employees
Saves 90% of time spent responding to online chat

Satisfaction and achievement of objectives

Satisfaction with interventions

Testimonial

“The answers provided by the robot range from ‘good’ to ‘excellent’. The robot allows us to reduce the workload on our employees, while maintaining high quality and accurate tracking of message origin.”
Véronique St-Amand
Analyst, Business Intelligence and Digital Experience