Zoho One Digital and Business Transformation

Client

Industry

Service

Project size

1-50 employees

Centers of expertise

Context

Madessa is a specialized recruitment partner that stands out by identifying, mobilizing and supporting the best talent in industry, administration and human resources.

For 10 years, Madessa had been using Zoho Recruits and Zoho CRM in silo, but was not taking full advantage of the performance of these tools. The aim of the digital transformation was to improve the recruitment and business development processes by maximizing the functionalities of Zoho Recruits and Zoho CRM, and thus benefiting from a number of automations. Furthermore, by switching to Zoho One, Madessa aims to reduce its technological tool costs by taking advantage of integrated systems.

Solutions

Zoho CRM to track sales, manage recruitment mandates assigned by customer and centralize operational data.

Zoho Recruits to maximize the efficiency of recruitment processes, integrate with job posting platforms, integrate with Zoho Sign to facilitate contract signing, and ensure workflow continuity for candidates.

Zoho Analytics for tracking key performance indicators (KPIs).

Zoho One to benefit from a wide range of interesting applications and reduce digital infrastructure costs.

Gains

Defining processes and segmenting work across different applications allowed for the optimization of work methods.
Consolidated data in the right places enabled automations that streamlined administrative tasks and digital transformation, allowing more focus on delivering high-quality services to clients.

Satisfaction and achievement of objectives

Satisfaction with interventions

Testimonial

“The support from the experts of the HR Expertise Team for Recruit and the Sales experts for the CRM was essential. Since the beginning of the project, they have been very attentive and quickly understood our needs. They know their tools well and position themselves effectively as experts. In cases where they didn’t have an immediate answer to our question, they were able to find the needed information quickly.”

Sophia Cayer-Falardeau
Business Partner, Human Resources