Digital Transformation to Zoho CRM for Environmentally Responsible Pharmaceutical Packaging

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EcoloPharm offers eco-responsible pharmaceutical packaging solutions. To better manage its processes, EcoloPharm is looking for an integrated digital solution. The company needs to process data from several thousand customers and prospects in Canada and across its distribution chain, while maintaining a direct relationship on a human scale.


Customer and prospect database in Zoho CRM, integrated with Power BI.

Zoho CRM mobile application for sales planning and tracking.

Zoho Analytics dashboards for tracking results and trends.


Close and personalized follow-up for prospects and customers. Improved customer service quality. Visibility of marketing, sales and business development efforts. Enables more informed and strategic decision-making.

Satisfaction and achievement of objectives

Satisfaction with interventions


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