The Impact of Zoho One in a New Private Health Clinic

Client

Industry

Service

Project size

1-50 employees

Centers of expertise

context

Quatuor MD was founded to offer exceptional care with unparalleled health support. The company’s philosophy is to strive for the highest standards of healthcare and to transform the health experience of its members.

The clinic opened its doors on July 4, 2023. The team, made up of around twenty healthcare professionals, was looking for a centralized solution to support the enrolment and billing processes for their personalized services. The most important challenge was to implement a solid, flexible foundation for different types of customer relationships: corporate, family and individual. The ultimate goal was to ensure an exceptional customer experience from day 1 of the clinic.

Solutions

Implementation of several applications from the Zoho One suite to centralize the clinic’s business activities

Implementation of Zoho CRM to facilitate customer management

Implementation of Zoho Books to simplify billing of personalized services

Implementation of Zoho Forms to support membership processes and satisfaction surveys

Gains

The Zoho One solution has enabled the clinic to make informed decisions by highlighting sales results and customer experiences. It has also reduced, and even eliminated, the various sources of error along the customer relationship pathway: annual appointment booking, satisfaction survey and billing follow-up for all types of customers and service providers. The clinic now has a solid foundation on which to explode its operations and reach a wide audience.

Satisfaction and achievement of objectives

Satisfaction with interventions

Testimonial

“We would like to underline the exceptional work and support we received throughout the Zoho integration process, particularly the services of Israël Papillon, who was present and available during the entire implementation of Zoho Books, and Julie Charron-Latour, who took on the major challenges of Zoho CRM with us. Both have done an exceptional job. They are competent, efficient, dedicated and patient employees. We’re now ready to take on major challenges and meet the needs of all our customers, and we know we can count on them as Quatuor MD continues to grow. It’s a pleasure to work with a team that cares about its customers.”

Andrée April
General Manager – Vice-President of Operations, Quatuor MD