Business and Digital Transformation - Zoho One

Client

Industry

Service

Project size

1-50 employees

Centers of expertise

context

SE Cloud offers quality consulting in IT strategy and Cloud solutions.

SE Cloud wanted to support its operations and expansion by providing coaching and training to enable it to carry out a 1st digital transformation to the Zoho One solution.

The organization wanted an integrated solution to compensate for the various non-integrated software applications currently in place. Sales, accounting, project management, subscription management, customer service, marketing and reporting processes were all considered.

Solutions

Implementation of the complete Zoho One suite: Zoho CRM, Zoho Books, Zoho Desk, Zoho Projects, Zoho Marketing Automation, Zoho Backstage, Zoho Creator & Zoho Analytics.

Creation of a customized solution to manage the subtleties of the invoicing process

Custom integration between Zoho Desk and Zoho Projects to adapt to the customer support process

Gains

Complete visibility of customer data for all stakeholders
60% reduction in time to send invoices
Complete autonomy following ongoing training of the project team
Reduced dependence on external support tools (Google Sheet)

Satisfaction and achievement of objectives

Satisfaction with interventions

Testimonial

“Before we turned to NSI and implemented Zoho One, our company was operating with a multitude of independent software solutions. This fragmentation hampered our collaboration, made data centralization complex and resulted in considerable administrative delays.
The decision to adopt Zoho One marked a decisive turning point in our digital transformation journey. This integrated suite not only simplified our internal processes, but also enabled fluid collaboration between our teams. The impact was immediate: we saw a 40-60% reduction in our administrative timescales, saving us considerable time to focus on our core mission: supporting our customers in their digital transformation.
We owe the success of this transition largely to NSI’s expertise and exceptional support. Their team understood our processes and specific needs in depth, enabling a smooth migration for all our employees. Unusually for a deployment of this scale, we experienced no major disruptions.
NSI didn’t just implement the Zoho One solution. They also developed customized features and tools that optimized our efficiency. Their ability to adapt the platform to our requirements was a major asset for our company.”
Thomas Séguin
VP Finance and Administration